Unable to connect - connection reset by peer

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I have been unable to connect to SR for a long time now. Initially I thought it was a server issue, but it has been going on for weeks!
I always get "Failed to connect to the server. Internal exception: java.io.IOException: connection reset by peer"

I have tried connecting to both:
I can ping both, and they both resolve to

I have updated Minecraft (currently on v1.14.2), re-installed Minecraft, reset computer all to no avail. I have also tried connecting from my parent's machine with a different account, and get the same error. I have checked the ban list, in case I had been banned and not known it, but I am not listed. Is it possible that our IP address has been blacklisted for some reason? I can't think of any reason why it would be, but it is strange that neither machine can connect.

Please help, I'd love to be able to connect to SkyRealms again

I have the same problem and i use 1.12.2.

First i started playing without problems but then after one hour gaming i got kicked out
(Internal exception: java.io.IOException: connection reset by peer)